Delivery & refunds
Your order.
Your peace of mind.
Clear information about coverage, estimates, substitutions and what to do if something is wrong.
Where we shop and deliver
DEBnYAM Shopping serves Calabar, shopping at Watt, Marian, Akim and 8 Miles markets. Delivery costs depend on distance from the market. The registered company address in Eket is separate from our Calabar service coverage.
Hours and delivery timing
We take orders from 8am–6pm WAT. Early lists can be shopped for same-day delivery; lists arriving late are shopped the next morning. Our team confirms timing and availability with your estimate. Urgent requests are subject to availability.
Before shopping begins
We give you an estimate for items, the service fee, delivery and an agreed 5–10% price buffer. You approve it before payment. Transfer only to the DebNyam Technologies Limited company account confirmed by our team.
Prices and substitutions
Your shopper contacts you before buying if costs exceed the buffer or an item needs replacing. Add preferences and any substitution restrictions to your notes. The shopper shares photos during the market run.
Unspent balances
Money not spent from your agreed shopping funds is returned the same day. This is separate from resolving a missing, damaged or incorrect item.
Issues at delivery
Check everything at the door. Report missing, damaged or incorrect items immediately so the team can arrange a replacement or refund. Share the affected item and a clear photograph where helpful.
Cancellations or special circumstances
Contact the team as soon as possible if your plans change. Explain whether shopping has started so the team can clarify what can be changed and any costs already incurred. No additional cancellation fee or refund timeframe is stated here because one was not supplied.
Contact the team
WhatsApp DEBnYAM, call +234 911 639 8834 or email debnyamshoppers@gmail.com.